Refund and Returns Policy
Kindly note that we do not facilitate return or exchange requests, as our products are made-to-order and tailored to your specific requirements.
However, in the unlikely event that you receive a damaged product, please contact us at thehandloomproject@gmail.com.
To assist you efficiently, we require an unedited video of the complete unboxing process. Once received, we will guide you through the necessary steps for an exchange.
For any missing items, please email us at the same address with an unedited unboxing video. This helps us verify the issue and take the appropriate action.
In cases where we have specifically agreed to process a return, exchange, or refund, please note that the return pickup must be arranged within 24 hours of delivery. Returns requested after this window may not be accepted.