Refund, Returns & Exchange Policy

At The Handloom Project, every product is made to order and carefully tailored according to your selected specifications. Please review your measurements and customization choices carefully before placing your order.

1. No Refunds or Returns

We do not accept returns or offer refunds for change of mind, incorrect measurements or specifications provided by the customer, or dissatisfaction with the fit or appearance of a product that matches the confirmed order.

As our products are made to order, we encourage customers to verify all details before completing their purchase.

2. Exchange Policy

Exchanges are considered only for the following verified issues attributable to our end, subject to the terms below and applicable consumer-protection laws.

A. Size Discrepancy Due to Our Error

If the measurements of the received product differ from the specifications confirmed in your order due to an error on our part, you may request an exchange.

Please provide clear photographs showing the measurements of the received product. An unboxing video is not required for size-related claims.

B. Damaged Product, Missing Item, or Other Verified Product Issues

If you receive a damaged product, a missing item, or another verified issue attributable to us, you may request an exchange.

An unedited, continuous unboxing video showing the opening of the package and the product received is required as supporting evidence for damage or missing-item claims.

C. Customization Error From Our End

If the product received does not match the customization explicitly selected and confirmed in your order due to an error on our part, you may request an exchange.

Please provide clear photographs or videos showing the discrepancy for verification.

Please note: An exchange is the standard resolution offered under our policy for eligible issues. Refunds and returns are not offered voluntarily under this policy, subject to any remedies required by applicable law.

3. Reporting Timeframe

All issues should be reported within 24 hours of delivery by emailing thehandloomproject@gmail.com, along with the relevant supporting evidence.

For approved exchanges, please follow our team’s instructions regarding return shipping or pickup arrangements.

4. Colour Variations

Product colours may appear slightly different in real life due to photography, lighting conditions, device settings, and screen resolution.

Minor colour variations are not considered defects and are not eligible for exchange when the product otherwise matches the item ordered. We recommend reviewing product images with these variations in mind before placing an order.

5. Customer-Provided Measurements & Customization

Customers are responsible for checking the accuracy of the measurements and customization options they provide or select.

Exchanges are not offered for incorrect measurements supplied by the customer, customization options selected incorrectly by the customer, or a change of mind after the order has been placed, unless a remedy is required by applicable law.

6. Courier Delays

Delivery timelines may be affected by courier operations or circumstances beyond our control. Please contact us if your order is delayed so we can assist with tracking and follow-up. Any remedies required under applicable law remain unaffected by this policy.

Thank You for Understanding

We appreciate your trust in The Handloom Project. Our made-to-order process allows us to create each piece according to your selections. We request that you review all product details, measurements, and customization choices carefully before placing your order.

These guidelines help us maintain quality, transparency, and fairness for every customer.